1. Definitions

1. Contractor: Remairk B.V., located in Amstelveen, registered with the Kamer van Koophandel under number 94075085. Herinafter referred to as 'Remairk', 'we', 'our'.
2. Account: a user account on our website enabling uploads, orders and downloads.
3. Agreement: any contract for the supply of the Service formed between Customer and Remairk under these Terms.
4. Customer: the natural person or legal entity that creates an Account, uploads a 3D Model, places an order and/or otherwise uses the Service. Suppose you act on behalf of a company or other organisation. In that case, you represent that you have authority to bind that organisation to these Terms, and "Customer," "you," and "your" refer to that organisation (and its Authorised Users). "Consumer" refers to a Customer who is a natural person acting outside a trade, business or profession.
5. Content Policy: our rules on acceptable use, including restrictions on unlawful, infringing, or harmful content, as updated from time to time.
6. Customer Data / 3D Model: any 3D models and related information you upload to the Service.
7. Deliverables: the files generated by the Service for each accepted order (currently .dxf flat contours for plate parts and 3D .step files for each Part).
8. Knowledge Center: a page on the website that provides users with comprehensive product information — including guides, tutorials, FAQs, troubleshooting, and best practices — to help users understand and use the product effectively. The Knowledge Center will be updated regularly.
9. Part: a solid or closed polysurface 3D-object that represents a plate structural element. It can be flat or bent with straight edges (without chamfers or bevels), with structure symmetric relative to the neutral surface (no blind or stepped holes, or similar machining). Where a side of a plate Part consists of multiple surfaces, they must be connected tangentially. Only such Parts can be processed correctly; non-compliant Parts may be processed incorrectly.
10. Service / Split2Parts: the cloud-based system that processes a Customer 3D Model to generate Deliverables.
11. Website: split2parts.com (including subpages) or any successor domain.

2. Applicability and Order Flow

1. These Terms apply to all offers, orders, accounts, uploads, the Website, and the Service. Any terms proposed by you are expressly rejected unless agreed in writing.
2. An Agreement is concluded when you submit an order via the сheckout page and receive an order confirmation. The Service is sold per model, at a fixed unit price; no subscription is created by placing a single order.
3. To use the Service, you must (a) have an Account, (b) accept these Terms and our Privacy Policy, and (c) provide a valid payment method at checkout.
4. Before uploading a 3D model to the Service, you shall make sure that the model complies with Service requirements and limitations, listed in the Knowledge Center. Uploads that do not meet those requirements may lead to failed or incorrect processing without any liability on our side (see Articles 7 and 10).

3. Price, Taxes and Payment

1. Price: EUR 20.00 (twenty euros) per 3D Model processed, with an input file size not exceeding 50 MB and an output not exceeding 100 Parts.
2. Large model: If a larger size of a 3D model needs to be processed, you should send a direct request to the Contractor using the contact form on the Website.
3. Taxes: Prices are shown exclusive of VAT unless explicitly stated otherwise. Applicable taxes (e.g., EU VAT) are added at checkout based on the information you provide.
4. Payment: Payments are processed by Stripe, our third-party payment processor. Your use of Stripe is subject to Stripe's terms and privacy notices. We are not responsible for errors attributable to Stripe. We do not store full payment instrument details.
5. Pricing changes: We may change prices prospectively at any time by updating the Website and this Agreement. The price applicable to your order is the price displayed at the moment you place the order.

4. Upload Requirements and Technical Limits

1. Input limits: One 3D Model per order; maximum file size 50 MB. Parts must be valid, manifold and comply with the requirements listed in the Knowledge Center.
2. Output limits: Maximum 100 Parts per processed model. If your 3D Model contains more than 100 Parts, the Service may process only the first 100 Parts or reject the order at our discretion.
3. Supported outputs: Deliverables currently consist of individual contour .dxf files and .step files for each Part and subject to the Knowledge Center specifications.
4. Non-compliant models: Parts that do not meet the definition in Article 1.9 or other Knowledge Center specifications may be processed incorrectly (e.g., missing features, distorted geometry, incorrect nesting). You are solely responsible for verifying suitability and correctness for manufacturing (see Articles 7 and 10).

5. Content Policy and Customer Responsibilities

1. You represent and warrant that you own or have all necessary rights to upload the 3D Model and to request processing.
2. You must not upload content that is illegal, infringing (e.g., IP of third parties), harmful, or otherwise prohibited by the Content Policy.
3. You remain responsible for the design, engineering assumptions, manufacturability, tolerances, material specs, classification requirements and any downstream use of the Deliverables.
4. You are responsible for keeping your Account secure and for all activity under it. Notify us promptly of any suspected unauthorized use.

6. Formation, Acceptance and Rejection

1. We may refuse or cancel an order at any time (including after an automated acceptance) if: (a) the 3D Model violates the Content Policy or law; (b) the model is technically infeasible or exceeds limits; (c) fraud is suspected; or (d) required information is incomplete or inaccurate. If we cancel before or without providing Deliverables, we will refund the price paid for the affected order.
2. Delivery times shown on the Website are indicative. Split2Parts executes processing automatically; however, we do not guarantee uninterrupted availability or specific turnaround times.

7. Delivery, Inspection and Downloads

1. Deliverables are made available for download via your Account after processing completes. Delivery is deemed to occur when the files become available for download.
2. You must promptly inspect the Deliverables. If you believe the output is corrupted or incomplete due solely to a Service error (and not due to non-compliant input), notify us within 14 days with logs, screenshots and the original 3D Model. We may, at our discretion, (a) re-process the order once, or (b) issue a refund for the affected order. This is your sole remedy under this Article.
3. We may remove or archive Deliverables and uploaded files after a reasonable retention period as stated in the Knowledge Center or Privacy Policy. Please download and back up your files.

8. Consumer Terms (EU/EEA)

1. If you are a consumer (natural person acting outside a trade, business or profession) located in the EU/EEA, you may have statutory rights under local law. Nothing in these Terms aims to limit non-waivable consumer rights.
2. Right of withdrawal: The Service consists of digital content not supplied on a tangible medium. By placing an order and ticking the relevant box, you expressly consent to immediate performance of the Service and acknowledge that you lose your 14-day withdrawal right once processing starts. If you withdraw before processing begins, we will refund your payment.
3. Local mandatory consumer protections (e.g., with respect to defective digital content) apply in addition to the contractual remedies stated herein.

9. Intellectual Property

1. Customer IP: You retain ownership of your 3D Model and any pre-existing IP contained in it. You grant Remairk a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, analyze, and process your 3D Model solely to provide the Service, troubleshoot, improve quality, and comply with law.
2. Deliverables: Subject to payment in full, we grant you a non-exclusive, perpetual license to use the Deliverables for your internal purposes and to manufacture the Parts derived from your 3D Model. You are responsible for all downstream use and compliance.
3. Service IP: All rights in the Website, the Service, the Split2Parts software, algorithms, user interface, and documentation (including the Knowledge Center) are owned by Remairk or its licensors. No rights are granted except as expressly stated in these Terms.
4. Feedback: You grant us a royalty-free, worldwide, perpetual licence to use ideas or suggestions you provide to improve the Service, without obligation to you.

10. Warranties and Disclaimers

1. Customer responsibility: You are solely responsible for ensuring that your 3D Model is valid, compliant, and suitable for the intended manufacturing process, classification rules, tolerances, materials, and safety factors. Split2Parts is an automated conversion/generation tool and does not check for design errors, fitness for purpose, or regulatory compliance.
2. No engineering advice: The Service does not provide design or engineering advice. Any information in the Knowledge Center is for guidance only and does not create a warranty.
3. As-is service: Except as expressly provided in Article 7.2, the Service and Deliverables are provided "as is" and "as available." We do not warrant that processing will be uninterrupted or error-free, that outputs will be accurate or complete for your use case, or that they will meet your specific requirements.
4. Beta/changes: We may add, change or remove features and impose reasonable technical limits from time to time. Some features may be provided as beta/preview and could be less stable or change more frequently. Where a change is likely to materially affect typical use, we will use reasonable efforts to post a notice on the Website in advance.

11. Liability

1. Limitation: To the maximum extent permitted by law, our aggregate liability arising out of or related to the Agreement (whether in contract, tort, statutory or otherwise) is limited to the amount you paid for the affected order.
2. Exclusions: We are not liable for (a) loss of profits, business, revenue, contracts, savings, data or goodwill; (b) production stoppage, rework, scrap, or machine downtime; (c) indirect, special, incidental, punitive or consequential losses; (d) errors caused by non-compliant 3D Models or violations of the Knowledge Center; (e) third-party acts (including Stripe, hosting or network providers); or (f) events of Force Majeure.

12. Indemnities

1. You will defend and indemnify Remairk against claims by third parties arising from (a) your 3D Model or its use; (b) your breach of law or these Terms; or (c) manufacturing or use of products based on the Deliverables.

13. Force Majeure

1. Neither party is liable for delay or failure to perform due to causes beyond reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, utility failures, epidemics, governmental actions, and internet or hosting outages. Performance is excused for the duration of the event.

14. Term, Suspension and Termination

1. Each order is a separate Agreement. We may suspend or terminate access to the Service or remove content if you breach these Terms or law, or for security reasons.
2. Upon termination, licenses in Article 9.1 for Service operation end; licenses to your Deliverables already granted (Article 9.2) remain in force, subject to your continued compliance with these Terms.

15. Privacy and Data

1. We process personal data in accordance with our Privacy Policy and applicable data protection laws (including the GDPR where applicable).
2. We may use aggregated, de-identified data to improve and operate the Service.
3. You must not upload personal data in 3D Models unless strictly necessary and lawful.

16. Export and Sanctions Compliance

1. You represent that you are not subject to sanctions and will not use the Service in violation of export control, sanctions, or anti-boycott laws. You will not upload models requiring controlled handling unless permitted by law and this Agreement.

17. Governing Law and Jurisdiction

1. The Agreement and these Terms are governed by the laws of the Netherlands.
2. Unless mandatory law provides otherwise, disputes will be submitted to the competent civil court in Amsterdam, the Netherlands.
3. In accordance with Article 14 of Regulation (EU) 524/2013, you are informed that the European Commission has an online dispute resolution platform available at the following link: https://ec.europa.eu/consumers/odr/.

18. Changes to the Service or Terms

1. We may update the Service and these Terms from time to time. Material changes will be effective on publication or as otherwise stated on the Website. If you continue using the Service after changes take effect, you accept the updated Terms.

19. Notices and Contact

1. Notices should be sent via the contact form on the Website. Please include the order number and relevant files where applicable.

20. Miscellaneous

1. Severability: If any provision is invalid, the remainder remains enforceable and the invalid provision will be replaced by a valid one closest to the original intent.
2. No assignment: You may not assign or transfer the Agreement without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition or sale of assets.
3. Entire agreement: These Terms (including the Knowledge Center, Privacy Policy and any order details on the checkout page) constitute the entire agreement regarding the Service and supersede prior statements or agreements regarding the same subject.

Company Details

Remairk B.V.
Dr. Willem Dreesweg 528
1188 LG Amstelveen
Netherlands
Chamber of Commerce (KvK): 94075085
VAT: NL866626700B01